I am would just like to say thank you to First Vehicle Finance for organising my new car that arrived this week.
This is now the second car I have had from you and on both occasions, I found Will and Rob to be professional and efficient in the way that they dealt with my order.
I will continue to recommend your service to my friends, family and colleagues in the future.
David - a quick note to thank you for sorting out the X3.
The car arrived at 9:10 this morning, and Bernard Rooney followed up with a call to see if everything was ok.
I did not expect this level of service as we had not bought from you before, and I'm delighted.
Thanks for all your help over the months on sorting out the finance and spec on my X3 and June and John's X1.
Many companies spout about excellent customer service but few deliver like your company has.
Thanks again, Giles
First Vehicle Finance Ltd and Richard couldn't have been more helpful. My wife had a very specific car in mind and a set monthly budget and Richard took a great deal of time in helping to explain all of the finance options, helping every step of the way in making sure we got our perfect car and under budget! The process was made very easy and the service was fantastic to the extent that I am now looking to finance a car for myself with First Vehicle! Highly recommend!
First Vehicle Finance Ltd and David Linsdell (our Account Manager) have been an absolute pleasure to deal with. We needed a new pool car for our business and selected a Smart car. We received 3 quotes from lease hire companies (2 were on our network preferred supplier list) and First Vehicle had the best quote; significantly cheaper monthly costs, more choice of model and the best delivery date. The whole process has been efficient and extremely professional and we have been very impressed with the personal attention to detail displayed by David and First Vehicle. I would sincerely recommend them as the Vehicle Lease company of choice, and have urged our franchise network to adopt them as a preferred supplier.
William De Sousa
I had dealt with First Vehicle Finance before and on both occasions I have found the service to be excellent. They listen to the requirements and deliver.
We needed a new family car quickly! Knowing we would need a new one in 2 years time we decided to lease one! First Vehicle finance was recommended to us by a friend and the recommendation was spot on! What amazing service and we got our new Audi Q5 at an even higher spec than we expected! Awesome !
Will kept my details on file and contacted me as soon as a deal became available on a car closest to my specification. After that, the whole process was pain free.
Helpful and friendly team of people. We have been using First Finance for a number of years now and would highly recommend them.
I have used First Vehicle Finance a few times now, I would never go anywhere else. They are extremely professional, understand customer needs and very competitive in price. David has been fantastic as always and always follows up on after sales care. I would highly recommend them.
I Received my Volvo V40 R Design today and could not be happier. The car has more than met my expectations, but just as important the service from you has been impeccable throughout. From the initial very competitive quote, all the way through to the delivery today was a pleasure that I could not fault in any way. Keep up the exceptional work, Thanks a lot.
Most of us have a pretty good idea of the cost of fuel, insurance and road tax. But when it comes to predicting the cost of service, maintenance and repairs, things can get a lot trickier. As you’d expect, all brand new vehicles come with a warranty that covers the failure of any parts which the manufacturer has guaranteed to work correctly for a certain number of years. Unfortunately, these guarantees tend to come with a list of exclusions, the most common of which is anything which could be considered ‘fair wear and tear’. This simple phrase is often the reason servicing costs seem to escalate and the final bill ends up being a lot more than originally quoted. For example, over the next few years, how many tyres will you need to replace, how many wiper blades, batteries or bulbs? Then there’s the cost of all the mandatory servicing routines required to keep your warranty valid. Whilst it might be tempting to put off thoughts of all the costs involved, simply dealing with it as and when necessary, you can be sure that the older the vehicle gets, the more it will cost to service and maintain.
Budgeting is so much easier when you can wrap up all your servicing and maintenance costs into one easy to manage monthly payment. It means you can relax, safe in the knowledge that the amount you need to pay has been fixed for the entire duration of the contract. Our comprehensive maintenance package covers all of the costs involved in scheduled servicing routines, as well as mechanical and electrical repairs or replacements. Of course, we can’t cover anything which requires replacement due to misuse, but if any of the parts covered by your contract fails due to fair wear and tear, or a manufacturing fault, then we’ll get it repaired or replaced at no cost to you. This even includes like for like premium brand tyres.
Every year we carry out over 150,000 service and repairs nationwide. It’s a scale of operation that gives us immense buying power, without sacrificing quality workmanship. As a result, you can benefit from some of the most competitive prices available and the peace of mind that all work is conducted by accredited garages who only ever use fully approved parts. It works like this… When it’s time for a scheduled service, or if any repairs need doing, we’ll arrange for your vehicle to be picked up from your home or work address and deliver it to one of our quality approved garages. And if you need a courtesy car, we’ll get that arranged for you as well. The whole process won’t take long because your package includes preferential booking times and, if the repair is urgent, we’ll make sure it gets prioritised. Either way, we’ll keep you informed every step of the way. Then, once the work’s complete, we’ll get it straight back to you. It really couldn’t be easier.
No matter how well your vehicle is maintained, there’s always the chance of an unexpected parts failure. If this happens to you, you’ll want someone you can rely on to help you get back on the road as quickly possible. So to give you the best possible service and support, our comprehensive Roadside Assistance Plan is delivered by the AA. And by using all their experience and expertise, we’ve been able to achieve the impressive record of fixing 82% of vehicles at the roadside, with an average attendance time of just 45 minutes. We can come to your aid whether you’re at home, on the road in the UK or even if you’re travelling across Europe. We’re available 24 hours a day, 365 days a year and if we can’t fix it straight away, we’ll help you and your party reach your original destination.
The Maintenance Plan covers all parts and labour in relation to: •All scheduled servicing and maintenance routines
•All mechanical and electrical repairs or replacements
•Replacement of items failing due to wear and tear, such as:
•Unlimited premium brand tyres via our UK wide chain of fitters and mobile engineers (excluding replacements due to misuse)
•MOT tests (from 3 years onwards)
•A Roadside Assistance Plan is available separately, or in addition to, the Maintenance Plan and covers
•Repair or recovery of your vehicle to an onward destination
•Free of charge replacement vehicle – 24 hrs a day
•Home Breakdown Assistance
•European roadside, recovery & repatriation
•Onward travel, including 24 hour car hire
•Communications and translation service
•Foreign travel documentation service (subject to a document fee)
We don’t believe in small print, so just to make sure you’ve got all the facts, there’s a handful of exclusions for vehicle maintenance you need to be aware of (none of which will be a surprise).
•Repair or replacement of parts due to driver error or negligence (including misfuelling)
•Tyres damaged due to misuse
•Repairs due to accident (whether it was your fault or not), impact, vandalism, theft or misuse
•Missing or broken items (such as a bent aerial or missing hub caps)
•Vandalised or stolen wheels or tyres
•Lubricants, AdBlue or fluid top ups between service intervals
•Adding or removing artwork or lettering, washing, valeting or waxing, oils or fluids outside of normal servicing •Roadside assistance provided in mainland Europe only (excluding Northern Ireland)
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* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
First Vehicle Finance Limited
Registered Office : The Cottage, 2 Castlefield Road, Reigate Surrey RH2 0SH
| Registered in England & Wales with company number : 05285260 | Data Protection No : Z9729803 | VAT No : 862 3889 84 |
First Vehicle Finance Limited are a credit broker and not a lender, we are authorised and regulated by the Financial Conduct Authority. Registered No : 669990
Copyright © 2019 First Vehicle Finance Limited, All rights reserved.